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Chat Documentation

This documentation explains what Chat can do and how the main modules work together. It is written for workspace owners, admins, operators, and developers who install the widget or connect Chat to other systems.

What's included​

  • Product capabilities: the full feature map and where each module is used.
  • Operator workspace: conversations, inbox, visitors, contacts, tickets, broadcasts, analytics, and settings.
  • Automation and knowledge: workflows, AI-assisted answers, help center content, and article feedback.
  • Widget: installation, configuration, visitor experience, and JavaScript control.
  • Integrations: Telegram, Instagram, VKontakte, WhatsApp, webhooks, and external channels.
  • Administration: users, roles, departments, quick replies, ratings, business hours, access tokens, and public API access.
  • Self-hosted installation: installing Evercom on a customer server from public GHCR images.
  • Public API: server-side API reference for external systems.

How to read these docs​

Most product pages use the same structure:

  • What it does: the customer-facing purpose of the module.
  • When to use it: common scenarios where the module is useful.
  • How it works: the main workflow and important rules.
  • Where to configure it: the dashboard location or integration point.
  • Related modules: the features that usually work together.