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Access tokens

What it does​

Creates server-side tokens for the Public API. Owners and admins create workspace access tokens. The full token is shown once and must be stored on your server; API clients send it as a Bearer token.

When to use it​

Use access tokens when an external backend needs to list contacts, read conversations, send messages, upload files, or query analytics.

How it works​

Owners and admins create workspace access tokens. The full token is shown only once, so it must be stored on your server. API clients then send it as a Bearer token:

Authorization: Bearer wk_...

Create a token​

  1. Open the Evercom dashboard.
  2. Switch to the workspace where the integration runs.
  3. Go to Settings → Development → Access tokens.
  4. Enter a token name, click Create, and copy the token shown on screen.

Only owners and admins can create tokens; the full token is shown only once.

Where to configure it​

Configure in Settings → Development → Access tokens.

Public API, Contacts, Conversations, Messages, Files, Analytics.