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Business hours

What it does​

Defines when the team is available. Schedules are stored on the workspace and can be used by the widget and backend logic to decide whether the workspace is online or offline.

When to use it​

Use business hours to set expectations for visitors and for future automation rules.

How it works​

Schedules are stored at the workspace level. The widget and backend logic read these schedules to decide whether the workspace is currently online or offline.

Where to configure it​

Configure in Settings → Business hours.

Widget, Conversations, Workflows.