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Quick replies

What it does​

Provides reusable response snippets for operators. Quick replies are workspace-level records listed by the operator app and the public API.

When to use it​

Use quick replies for common answers, greeting templates, troubleshooting steps, policy text, and image-backed answers such as screenshots.

How it works​

The editor stores rich text as safe Markdown. Uploaded images are saved through the shared file service and referenced in Markdown. When an operator inserts the reply into a conversation, those image references are sent as message attachments.

Where to configure it​

Configure in Settings → Quick replies.

Conversations, Messages, Public API.