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External channels

External channels connect provider messaging apps to the same conversations and contacts used by the website widget. Customers can reach your business wherever they already are, while operators handle every conversation in one place inside Evercom.

Supported channels​

  • Telegram — receive Telegram bot messages and reply to them directly from Evercom.
  • Instagram — prepared boundary for Instagram messaging as a connected customer channel.
  • VKontakte — prepared boundary for VK community messages as a connected customer channel.
  • WhatsApp — reserved provider path for customer messaging through WhatsApp Business APIs.

How channels work​

All channels share one model. Provider webhooks are normalized into the same contact, conversation, and message model used by the website widget, so inbound messages from any source appear as familiar conversations. Deduplication prevents the same provider message from being written twice. Outbound replies are sent back to the customer through provider-specific workers.

Detailed setup and behavior for each provider live on the per-provider pages.