What it does
Prepares Instagram messaging as a connected customer channel in Evercom.
When to use it
Use Instagram when customers message your brand page or connected Instagram account.
How it works
The integration boundary supports OAuth start and callback flows, provider account storage, webhook handling, normalization, and topic isolation. Inbound messages are normalized into the same contact and conversation model used by other channels.
Production use requires Meta app credentials, messaging permissions, webhook verification, and provider-specific signature checks. This is a prepared integration boundary rather than a one-click setup, so these credentials and permissions must be in place before the channel can carry live traffic.
Where to configure it
Settings → Channels → Instagram
Related modules
Conversations, Contacts, Webhooks, OAuth, Channel Workers.