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VKontakte

What it does​

Prepares VK community messages as a connected customer channel in Evercom.

When to use it​

Use VKontakte when customers contact the business through a VK group or community.

How it works​

The integration supports OAuth-style setup placeholders, global or per-workspace webhook routing, provider account matching, normalization, and deduplication. Inbound messages are normalized into the same contact and conversation model used by other channels.

Production use requires VK app credentials, callback confirmation, secret verification, and message permissions. This is a prepared integration boundary rather than a one-click setup, so these credentials and permissions must be in place before the channel can carry live traffic.

Where to configure it​

Settings → Channels → VKontakte

Conversations, Contacts, Webhooks, Channel Workers.