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WhatsApp

What it does

Reserves the WhatsApp provider path in the channel architecture.

When to use it

Use WhatsApp when a workspace needs customer messaging through WhatsApp Business APIs.

How it works

The backend has provider-specific webhook topic separation and normalization boundaries. A provider client and credential handling must be added for the exact WhatsApp provider being used before the channel can carry live traffic. This is a reserved path rather than a ready-to-use integration.

Where to configure it

Settings → Channels → WhatsApp when the provider client is available.

Conversations, Contacts, Webhooks, Channel Workers.